Terms & Conditions

Privacy Security

Collection and Use of Information

In general, a user can visit Hana Sites without telling us who you are or revealing any personal information about yourself. In order to provide you with numerous products and services, each of our Hana Sites collects two types of information about visitors: Personally Identifiable Information and Non-Personally Identifiable Information.

Non-Personally Identifiable Information

When a user visits any of our Sites, Hana may collect some basic Non-Personally Identifiable Information about you. This information may include regarding your operating system, browser software, and IP (Internet Protocol) address. Non-Personally Identifiable Information is collected in order to provide User with satisfactory service. Hana may use the information to detect problems with our server and to administer our Sites. In addition, Non-Personally Identifiable Information is compiled by Hana and analyzed on an aggregate basis.

Personally Identifiable Information

When user places an order or enter sweepstakes or promotion, Hana requests you to send us Personally Identifiable Information. This information lets Hana knows the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information consists of: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), occasion type (Valentine's Day, etc.), any product purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide Hana (Personally Identifiable Information ). Hana uses Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you about our new products, services and offers. Personally, Identifiable Information is compiled by Hana and analyzed on both a personal and an aggregated basis.

To serve you better, Hana may combine Personally Identifiable Information you give us online or through our catalogs. Hana may also combine that information with publicly available information about you that we may receive from third parties. Hana use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and for other promotional purposes.

Hana may contract with third-party companies or persons to provide certain services including credit card processing, distribution, data management, promotional services, etc. Service Providers). Hana provides our Service Providers with the information needed for them to perform these services. Hana also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Placing an Order

When a user places an order, Hana requires you to provide us with Personal Information. Hana uses this information to give you a customized experience and to process the orders that you place with us.

For user shopping convenience, when a user places an order, Hana automatically establish User Personal Account where information used in placing such order (including billing address, email address, telephone number(s) and rewards program information) is saved. User Personal Account is password protected from third parties. a user may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password. Afterward, user can change your password, edit your Personal Information or request a password reminder at any time. Hana database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when user signs in at subsequent visits.

The recipient phone number, which you furnish to Hana when user place an order, is used for delivery purposes. During some occasions, the recipient may be called to schedule delivery. To maintain high-quality standards, Hana will occasionally contact recipients to ensure satisfaction with their gift.

Use of Cookies/Clear GIFs

Like other commercial sites, Hana Sites may utilize standard technologies called cookies and clear GIFs to collect information about how each of the Hana Sites is used. A cookie is a small text file, which a Website stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Website Cookies are designed to help a Website to recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. Generally cookie cannot be read by a Web site other than the one that set the cookie. A cookie can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in the shopping cart. Mostly, Cookies allow us to pre-populate (or fill in) an email field with your email address if you revisit one of our Sites and place an order. When visitor place an order, Hana send a cookie to your hard drive to record the product name, a category of product that you ordered, the amount paid, the order number and any referral codes.

No Personally Identifiable Information is recorded. When you click through any one of our Sites from a promotional email, HanaService Provider may send a cookie to your hard drive recording your IP address and other related information.

Clear GIFs: Our Service Providers may employ clear GIFs (also known as pixel tags, single-pixel GIFs, web beacons or action tags) to measure advertising effectiveness. Clear GIFs helps to manage content on our Sites by informing us of what content is effective. They are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our users. The main difference between the two is that clear GIFs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. They Don't have access to Personally Identifiable Information. Hana Service Providers may use clear GIFs: (i) HTML based emails to determine which emails have been opened by recipients; (ii) To record when products have been ordered from our Sites, and (iii)  Track the visitor traffic on our Sites. They allow us to measure the usage of each of Hana Sites by our visitors and the effectiveness of certain communications and marketing campaigns. Hana may also use clear GIFs in a similar manner in our own emails and on our Sites.

Mostly They can work with existing cookies on a computer if clear GIFs are both from the same Web site or advertising company. for example, 32if a person visited www.companyX.com, which uses an advertising company's clear GIF, the Web site would match the clear GIFs identifier and the advertising company's cookie ID number, which can show the past online behavior for that computer. it collected information that can be shared with the advertising company. Hana may provide such information to our Service Providers but that information can only be used by Hana Service Providers for our benefit.

Interactive Tools

Within Personal Account, User has the option to opt in for our additional services, which include a personal date reminder service and a free online address book. Hana use your contact information so that you may take full advantage of these interactive tools. a user may view, edit or opt out of these additional services at any time.

Cooperation with Law Enforcement

Hana will disclose Personally Identifiable Information, after subpoena or written request, to cooperate with a law enforcement investigation. Hana reserve the right to report to law enforcement agencies any activities that Hana in good faith believe to be unlawful.

Security

Hana use the Secure Sockets Layer (SSL) technology. SSL encrypts User order information as additional protection against the decoding of that information by anyone other than us. despite of all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, Hana cannot guarantee or warrant the security of any information you transmit to or from our Sites, and you do so at your own risk. Once Hana receives your transmission, Hana will take commercially reasonable precautions to protect its security on our systems.

If the user opens a Personal Account with one of our florist Online websites, user password will be your personal, secret entry code to that Site. When a user accesses your account information, it is kept on a secure server and a password is needed to access any account areas. User can change your password as many times as you like. Hana recommends that you keep your password in a safe place and that you always sign off your account and close your browser window once you have finished your visit. These precautions will help you to prevent someone else from accessing your account, especially if you share a computer with other people or use a computer in a public place such as an Internet café or library.

Links to Other Web Sites

Hana Sites may contain links to other Web sites. Privacy policies on such linked sites may be different from Hana Policy. Hana is not responsible for the privacy practices and content of these third-party Web sites. User access such linked sites at your own risk. Hana urges you to follow safe Internet practices and do not supply Personal Information to these Web sites unless user has verified their security and privacy policies.

Child Protection

Hana take special care to protect the safety and privacy of children. Hana Sites are general audience sites. Consumers making purchases on Hana Sites must have a valid credit card and be 18 years of age or older. It is the policy of our website not to collect personal information on any person under the age of 18 and Hana request that any person under age 18 not submit any personal information via our sites. Hana reminder and greeting services are designed not to gather birth dates (with years) or other personal information for children under 13.

Sale, Trade or Rental of Personally Identifiable Information

Hana only share Personally Identifiable Information with businesses that Hana believe to be reputable and that can provide you with offers and information that Hana think will be of interest to you. If user like to opt-out of to provide his name and mailing address to third parties, please follow the procedure outlined in the Opt Out / Modify section below. Hana do share Personally Identifiable Information with our floral and gift distributors for the purpose of fulfilling and delivering your orders. Hana may offer free promotional emails and send promotional direct mail for products and/or services offered on any one or more of our Sites or from businesses that Hana believe are reputable, as a service to our prior customers from any of Hana Sites. User have several options for altering or removing your information from our database at any time: see Opt Out / Modify section below.

Credit Card

When visitor making purchases with our website the credit card you provide will be submitted for authorization and if approved charged by each individual florist either at the time if an order is taken on website or upon receipt of encrypted order information. Processing of the foregoing credit cards follows credit card industry standards.

when Buyer is making purchases must have a valid credit card, be at least 18 years of age or older, and have a good credit standing.

Opt out /Modify

If user would like to modify or delete your account simply return to any of the floral sites in our network, click on the link called Your Account Once you signed as a user to your account a menu of options is provided for you to delete or edit your stored account information.

Your Consent

By shopping at Hana Sites or opening an account with Hana website, you consent to the use of your Personally Identifiable Information by Hana in the manner specified in this Policy. Hana, however, have the option to change, modify, or add to the terms and conditions of the Policy at any time. Hana will inform you of any changes by posting the revised Policy on our Sites. Any buyer who does not agree to the revised Policy has the option to opt-out. Revised Policy will go into effect on the date posted.. New and Revised Policy Of Hana will apply to all current and past users of our Sites and will replace any prior policies that are inconsistent.

For Hana Sites that accept international orders, if you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using Hana sites or providing us with your information, you hereby consent to this transfer. In addition, if a user provides data about other individuals (such as gift recipients), a user needs to agree that you have obtained consent from each such individual to submission and processing of such information to terms of this Policy, including without limitation the transfer of such data to the United States. Although Hana will collect and use your information only as stated in this Policy, laws generally applicable to the protection of personal data in the United States may not be stringent as those some users home jurisdictions.